|command prompt can show actions as they are taken|
|Sansa Updater dialog without any progress (in oh so many ways)|
Sansa Express - SanDisk (c) 2006-2008
While weaving through the various steps I realized that I may have cause myself a great deal of frustration simply because I was impatient, but is that really my fault? Well in some small way yes, after all patience is a virtue. However, I tend to think most of the blame rests with the software developers who created such an uninformative update process. If this had just been a command dialog via dos and they just listed of each file being impacted or perhaps a list of actions being taken I may have been more patient. Now to be fair this is a simple firmware update for a seemingly simply MP3 player and so the thought put into making sure a progress bar was accurately capturing the progress of the installation may have been a lower priority, but if there is nothing moving, no blinking indicator that something is still happening it is easy to expect that a user will abandon the cause and move on to something more shiny.
So don't leave your users hanging. Give them the ability to peer into the goings on and inform them of what to expect in terms of responsiveness.
UPDATE: After 10 minutes after writing this post I came across additional information that outlined that the underlying issue with updating the firmware was it had to be done using a windows XP machine. Fortunatlly I have an old laptop with the legacy OS (along with various versions of Ubuntu) so I was able to get everything working and update the firmware, I did mange to lose a recording that I didn't have a back-up of, but such is life.